Webinars
Occam Customer Support & Service 2010 Update
Thursday, February 18, 2010
10:00 am PT/1:00 pm ET
In today’s fast moving, highly competitive environment the customer support and service organization of any technology company plays a very important role. As customers you want a support and service partner that is knowledgeable, responsive and understanding. We understand that and that’s why we are always working to improve the way we work with you. Over the past six months we have put a number of improvements and enhancements in place designed to make your experience with Occam the best that it can be.
To help you make the most of these new support and services we’ve put together an Occam Customer Support and Service 2010 Update webinar. Join Darren Stagnaro, Customer Support Manager on Thursday, February 18 at 10:00 am PT (1:00 pm ET) as he reviews the changes and improvements we’ve made.During this webinar Darren will bring you up-to-date on the new software release schedule, which promises to increase predictability so that you can plan more easily. He will also provide training for the new and improved Customer Support Portal covering topics such as:
- How to create and track a trouble ticket
- How to use the knowledge base to find answers to common and not so common questions
- How to interact with the Occam community—Occam staff and customers—via the Support Forum
Leverage the expertise and knowledge of Occam Customer Support and Service to help increase your efficiency and solve your technical problems easily and effectively. Register today!
About the Presenter
Darren Stagnaro joined Occam Networks in September 2002 from Ericsson Inc. where he was senior technical lead for the Multi-Service Access Node solution. He has over 10 years experience in the data and telecommunication equipment industries, with seven of those in support. He spent three years working in APAC as a senior support engineer, supporting DSL and VoIP networks, with customers ranging in size between 1,000 to 2 million lines.
